Below is a list of questions frequently asked by students. The questions are sorted into alphabetized categories to help you.

Accessing eSET

How Do I Access eSET?

Access eSET by using the link on the email notification.

You can also find eSET from the Online Services Main Menu.

  • Click on "Student Records"
  • Click on "Student Evaluation of Teaching".  At this point, another window will pop up. Be sure to enable browser pop-up windows.
Announcement/Emails for eSET

No-one told me that evaluations were open. How can I get notices?

If you did not receive an email notice announcing the availability of evaluations, then you need to go into the Online Services and make sure that your email address is correct. We receive lots of “undeliverable” notices and have no way of tracking you down if you do not provide the University with your correct information.

You may also want to check your spam folder to see if the email was misdirected, as well as your trash folder to make sure you didn't accidently delete the email.

If you change your email address after evaluations have opened, the new email address will NOT be in the eSET system, so you will not receive the reminders.

Please visit the calendar page to see the dates for when evaluations are open for the current term.

You can access course evaluation by logging in to OSU Online Services using either your ONID username and password or your OSU ID and GAP.

You can also find eSET from the Online Services Main Menu.

  • Click on "Student Records"
  • Click on "Student Evaluation of Teaching".  At this point, another window will pop up. Be sure to enable browser pop-up windows.

 

Anonymity

I am concerned my response is not anonymous./ How is it you know which evaluations I have completed or not if this is supposed to be anonymous? / I have heard instructors can associate a student with an evaluation.

Most electronic survey and evaluation systems have features that allow us to track who has completed an evaluation but does not connect the responses to a name or ID. This feature increases response rates because we can remind people who have not completed an evaluation without having to send (annoying) blanket emails to everyone over and over again.

We use a system from an outside vendor that is secure and provides an added layer of user protections. Even OSU system administrators with the highest access permissions to evaluation data cannot see student IDs or names associated with individual responses.

Some demographic data are collected with the survey. We are no longer going to provide demographic data with evaluations to eliminate any risks of identification through deductive associations (such as in small classes).

Anonymity helps students feel they can provide honest responses without risk of repercussions. Honesty and a high response rate are both very important for the reliability and validity of the information/data. If these two things can occur, then we can more confidently rely on evaluations to help improve instruction.

Do instructors have the ability to see feedback on their courses before assigning final grades?

No, instructors do not see the evaluations until after reports are generated. Instructor course evaluations reports are not available until after grades have been posted to the web. Refer to the eSEt calendar for report release dates for the current term.

Blank Page

I get a blank page when I try to do an evaluation.

This generally happens due to browser or pop-up issues.  First, please make sure pop ups are allowed.  Also, please try changing browsers (if you are using Explorer or Google Chrome, switch to Mozilla Firefox– Firefox does seem to work best, but it can vary machine to machine).  This generally solves the issue.

If that still doesn’t work, try clearing the java and browser cache.

To clear Java cache:

  1. Open up the Control Panel
  2. Double click the Java Icon
  3. Under the General tab, you will see a button labeled, 'Settings…' for Temporary Internet Files.
  4. In the dialog box that opens click the button, 'Delete Files.'

Firefox cache and cookies:

  1. Open up Firefox
  2. Under Tools, select Clear Recent History…
  3. Under Time Range to Clear: select EVERYTHING
  4. Click all the boxes:
    • Browsing & Download History
    • Form & Search History
    • Cookies
    • Cache
  5. Click the Clear Now button
Blanket Courses

I wish to evaluate a blanket course.

Currently, the majority of blanket courses are not evaluated. Blanket courses are those whose numbers start with 401-410, 501-510, 601-610, 701-710, and 801-810.

Declining Services

Do I have to take the survey?

No, you may decline.  In order to decline, go online to the survey site, enter the specific survey, scroll to the bottom and select the decline button.

Holds

Will the course evaluation hold affect my ability to register?

The hold placed by eSET does not affect registration. With that said, the “lock” that is placed on MyDegrees might indirectly affect registration because of access to planners, which is why the lock will not be placed on MyDegrees during Priority 1 and 2 registration periods.

I filled out my SET but the hold is not released.

You may release the hold by going back into your SET. This action triggers the manual Remove Hold feature now available in eSET. If you choose not to do so, the hold will still be released within one business day of your evaluations. Next term, please look for the Remove Hold feature now on eSET.

 

Why do you all hold our grades and transcripts until course evaluations are completed?/ Why are you forcing us to complete evaluations?

You are not forced to complete evaluations. You can choose to decline evaluations. But before you jump to declining, please understand how important your responses are (see # 2 below).

The decision to hold grades and transcripts until the completion of evaluations is a Faculty Senate decision. The reasoning behind their decision is two-fold:

  1. Limits on viewing grades are placed because some faculty are concerned about students seeing their final grade prior to the completion of an evaluation. They don’t want an evaluation to be based solely on a final grade, but on the total of the student’s experience in the course.
  2. Limits on viewing grades/accessing transcripts is intended to increase student response to evaluations. A high response rate is very important for the reliability of the data. These evaluations are taken seriously and considered as part of faculty promotion and tenure reviews.

Consider this hypothetical example: If only 20% of the students respond to an evaluation, then the "weight" given in a faculty-members evaluations could be much less than if 80% of the class responded . If an instructor receives poor reviews, but only a small percentage of students responded, then people may argue that just the "extreme" students decided to respond and the rest of the class must have thought the teaching was OK (even if it was not), and simply decided not to review. Because of the low response rate, the instructor does not know if there is an issue with his/her teaching  AND there is no accountability for him/her to improve because the data are not really considered in his/her evaluation.

We want to make course evaluations meaningful to inform and develop excellent instruction here at OSU. If students do not complete evaluations the system has little value.

How can I find out about my holds?

The holds that students have can be viewed in MyDegrees. When the evaluations hold is in place, students are not able to view or print official transcripts from MyDegrees or order official transcripts.

Multiple Listings of the Same Course/Multiple Instructors

Why do I see my course listed multiple times? Do I have to fill out a survey for each instructor?

There are two responses to this question. Please read each one to determine your situation:
 
If you took a course that was co-taught by multiple instructors:
If you had a class where part of it was taught by one instructor and another part by a different instructor, you will have the opportunity to evaluate each instructor separately.
 
If you see your course listed several times but did not have the associated instructor:
We are sorry this has happened because it requires some extra effort on your part. You will need to go into each evaluation and decline the evaluation for the instructors you did not have, while completing the evaluation for the instructors you did have.
 
This is a Banner-entry issue that needs to be corrected with the department. You can help us “fix” this issue for the next term by emailing Cheryl Hagey (Cheryl.Hagey@oregonstate.edu) the course name/number.
Paper Form

Can I do a paper evaluation form?

The original OSU paper or bubble forms for course evaluations are no longer supported at OSU. Some programs may implement their own separate paper forms that are generated and processed solely within that department.

Re-doing Evaluations

I accidentally gave my instructor the wrong score! Can I re-do that evaluation?/ I declined an evaluation but decided I would like to complete it. Can I re-do my evaluation?

If you would like to re-do the evaluation of your course(s), please email the following information to Cheryl Hagey at Cheryl.Hagey@oregonstate.edu:

  • Your Name
  • Your OSU ID
  • The course number you would like to re-do
  • The instructor name
Signed vs. Unsigned Comments

What’s the difference between a signed and unsigned comment?

Unsigned comments remain anonymous and are viewable only by the instructor.  A signed comment attaches your name to the comment, so it is no longer anonymous (the instructor can associate you with the comment). When you sign a comment it becomes viewable by the department head and his or her designee, such as approved department level administrative assistant who assembles reports for review by the department chair and also commonly places the evaluations (with the signed comment) into an instructor’s personnel file.

When can instructors see signed comments?

Signing a comment allows additional information to be shared with an instructor’s supervisor. If you feel strongly about an experience you had with a course or an instructor, be it a positive or a negative experience, or you would like to “explain” a particular response to a supervisor, then you may want to sign your comment. Your evaluations are an important part of a faculty member’s promotion and tenure. If there is something particularly important related to a faculty member’s teaching or unusual course-related circumstances that should be brought to someone’s attention, then you might want to consider signing your comments. Just be sure to write your responses thoughtfully and carefully!

EXAMPLE: If this was one of the best instructors you ever had, then share it! Give specific reasons why this instructor was so effective.

EXAMPLE: If this was a very bad experience in a class, be constructive in your comments. For example, rather than saying “this was the worst instructor ever!” think of a positive attribute and a specific suggestion about how they might improve. You may also want to include why you decided to sign the comment.

 

If I am no longer anonymous when I sign a comment, why would I want to do that?

Signing a comment allows additional information to be shared with an instructor’s supervisor. If you feel strongly about an experience you had with a course or an instructor, be it a positive or a negative experience, or you would like to “explain” a particular response to a supervisor, then you may want to sign your comment. Your evaluations are an important part of a faculty member’s promotion and tenure. If there is something particularly important related to a faculty member’s teaching or unusual course-related circumstances that should be brought to someone’s attention, then you might want to consider signing your comments. Just be sure to write your responses thoughtfully and carefully!

EXAMPLE: If this was one of the best instructors you ever had, then share it! Give specific reasons why this instructor was so effective.

EXAMPLE: If this was a very bad experience in a class, be constructive in your comments. For example, rather than saying “this was the worst instructor ever!” think of a positive attribute and a specific suggestion about how they might improve. You may also want to include why you decided to sign the comment.

 

When to Complete Evaluations

Will I be asked to complete evaluations each term?

You will be asked to complete Student Evaluation of Teaching each term for every course in which are you enrolled.  Please visit the calendar for the current term to find out when evaluations are open to students.